We use a 3 stage letter cycle to chase your debt. The FIRST letter a gentle polite reminder, the SECOND issued 7 days later, a  polite reminder,    but with the suggestion that failure to pay could lead to unspecified action and the THIRD letter, the final  reminder again after 7 days, giving a deadline for payment, against which further action will be taken if payment is not received.

 Our letters are designed to be informative, but polite. Accuracy is paramount and we will tailor are letter content and length of  cycle to your precise requirements. If your debtor contacts us following our letter, our trained collectors will respond politely and  professionally. These are your customers and we want them to stay that way.

 Of course, if queries are preventing payment then it is essential they are highlighted so they can be resolved. We will pass on    any query to you directly to allow you to reconcile and then if the account remains unpaid, the collection process can start again.  Irrespective of status, weekly status reports will remind you who has paid and who is due another letter.

So what happens if your debtor has still not paid after the three week collection cycle? You need to demonstrate that you are serious about collecting your debt and we would recommend taking further action to show you mean business. You can place the                                       customers account on stop or you can refer the matter to us directly for us to pursue by legal channels. We use the County Court                                       Bulk Centre to fast process claims for county court and or our legal partners for more complex or high value claims.